Consilium UniDashboard is a cutting-edge unified dashboard solution designed to simplify data management and visualization for organizations. It provides a centralized platform to integrate, analyze, and display critical information, empowering users to make informed decisions quickly and efficiently.
This solution is ideal for businesses, educational institutions, and other organizations seeking to streamline their operations and enhance collaboration. With its intuitive interface and robust functionality, Consilium UniDashboard caters to users who need a reliable tool to manage complex data sets and monitor key performance indicators.
By addressing the challenges of fragmented data systems and inefficient workflows, Consilium UniDashboard ensures seamless integration and real-time insights, enabling users to stay ahead in a data-driven world.
UniDashboard leverages the power of AI and predictive analytics to analyze contact center metrics and KPIs at the phone call, agent, supervisor and manager levels, unifying reporting across the telephony, ACD, and dialer platforms, as well as digital channels (such as text, social messaging, chatbots and voice bots) to offer unparalleled insights into your contact center's performance and productivity. The goal is to help management use this data and analytics-based insight to improve the quality of service and customer satisfaction, decrease agent turnover and increase operational efficiency.
Key Features:
•Overall
Contact Center: Unifies real-time performance metrics across all
communication channels and physical locations in a single pane of glass.
•Agent
Monitoring: Provides live visibility into agent states, allowing
supervisors to monitor performance and intervene instantly to maintain service
levels.
•Wallboard
Statistics: Visual, threshold-based displays that broadcast
critical KPIs (like Service Level and Calls in Queue) to the entire floor to
drive team motivation and performance.
•Queue
Dashboard: Visualization of queue volumes, average wait times,
and abandon rates to help supervisors balance loads across different skill
groups.
•Real Time
Dashboard: Visualizes live contact center data so leaders can
detect issues early and act immediately to maintain performance.
•Saved
Dashboard: Customized metric layouts and filtered views that can
be instantly retrieved or shared for consistent operational oversight.
•Life of IVR: Maps the
entire customer journey through the automated menu system, highlighting where
callers drop off or succeed.
•Blacklist
Management: Enables centralized control of blocked numbers and
unwanted contacts to reduce spam, misuse, and non-productive traffic in the
contact center..
•Historical
Report: Allows users to create, schedule, and analyze past
performance trends using DIY report designers.
•Outbound
Report: A dedicated reporting for Campaign outbound calls that
tracks proactive outreach metrics such as connection rates, campaign
efficiency, and right-party contacts.
Custom Reports(Amazon connect and Feedback) – Connects with
Amazon through API and fetch KPIs for custom reports.
To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com
SaaS