https://store-images.s-microsoft.com/image/apps.37940.467b44b7-2cef-4caf-baf7-90b036975273.2f11c7d6-07a7-4eb6-8194-0512742780bb.78616d04-3f55-4786-93cd-7b0b1956c2da

AudioCodes Live Interaction Insights

by AudioCodes

Azure benefit eligible

Compliance and Convenience Recording for Microsoft Teams

AudioCodes Live Interaction Insights is a next-generation, cloud-based SaaS solution for recording calls in Microsoft Teams environments. Ideal for use cases such as regulatory compliance, quality assurance and malicious call handling, Interaction Insights is simple to deploy and manage. Delivered as a service from the AudioCodes Live Platform, Interaction Insights' ease of use and cost-effective pricing plans make it suitable for a broad range of industries including finance, government, healthcare and energy.

Key features:

    • Simple and intuitive web-based user interface and embedded Teams app
    • Bring Your Own Blob storage
    • Flexible media storage locations
    • Role/permission-based access control
    • Encryption at rest and transit
    • Audit trail – logging of all user activities
    • Export call records and audit trail reports
    • User single sign on
    • Call-tagging & noting, add user-definable tags to call metadata
    • Full time recording
    • Flexible retention policies (recording live-time)
    • AAD mapping /authentication

At a glance

https://store-images.s-microsoft.com/image/apps.37315.467b44b7-2cef-4caf-baf7-90b036975273.2f11c7d6-07a7-4eb6-8194-0512742780bb.0e58fa21-bc39-46e4-a7c7-62eb771a5677
https://store-images.s-microsoft.com/image/apps.26249.467b44b7-2cef-4caf-baf7-90b036975273.2f11c7d6-07a7-4eb6-8194-0512742780bb.35690ef2-8ffb-4cbe-b25f-4289da738dc7
https://store-images.s-microsoft.com/image/apps.58638.467b44b7-2cef-4caf-baf7-90b036975273.2f11c7d6-07a7-4eb6-8194-0512742780bb.66477603-1200-489e-985e-9083a1cdbc2e