Teams CC/Bots/Attendant: 10 days implementation

Getting successful with Microsoft Teams Communications (Chat, audio/video calling, telephony) means that your organization will have to think about an omnichannel dialogue management strategy for both internal & external conversations. Together with Anywhere365 Cloud Contact Center for Microsoft Teams, Xylos will rethink your conversational engagements with employees, customers, partners, … Natively embedded in your Microsoft Teams client, and available on any device.

During our 10 days journey we'll provide following activities and outcomes: ENVISIONING Activity: Inspire workshop(s) on Microsoft Teams Cloud Contact Center, Chats Bots & Attendant solutions Outcome: Good insight on the possibilities and value that the proposed solutions can bring to your organization DESIGN Activity: Technical & Functional design workshop(s) on Microsoft Teams Cloud Contact Center, Chats Bots & Attendant solutions Outcome: Creating the low level technical design to implement the solution and defining the functional design(s) for both the required configurations and integrations with business applications and processes. ENABLE Activity: Implementation of the technical setup and configuration of the functional designs, as both created during the design phase. Outcome: Getting the solution in place, both on the technical and on the functional level. EMBRACE Activity: Getting started with the new solution and providing training to your end-users (agents, supervisors and attendants) and administrators. Outcome: Getting started with the solution and delivering adoption to your end-users.