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Get simplified, integrated communications and easier collaboration between the Genesys Cloud™, contact center solution and the Microsoft Teams collaboration platform.
You can use the Microsoft Teams integration to view directories, search contacts, and make calls between Microsoft Teams and Genesys Cloud.
The Genesys Cloud CX integration with Microsoft Teams lets employees collaborate and empowers them to deliver great customer experiences — from anywhere.
Collaborate seamlessly Agents can use the integrated directory, search and presence features to find the subject matter expert they need. They can determine availability and collaborate in real time with a single click.
Improve agent productivity Empower agents with a single interface to communicate and collaborate. Real-time access to experts gives them the ability to resolve customer issues within the first contact.
Choose your carrier Select from Microsoft, Genesys or another carrier of your choice for inbound and outbound voice and your internal calls. Get the industry-leading Genesys Cloud CX routing and artificial intelligence capabilities — with a single point of control.