Use a TeleMessage connector in the Microsoft 365 compliance center to import and archive Short Messaging Service (SMS) messages from the Telus Network. After you set up and configure a connector, it connects to your organization's Telus Network once every day, and imports SMS messages to mailboxes in Microsoft 365.

After the SMS messages are stored in user mailboxes, you can apply Microsoft 365 compliance features such as Litigation Hold, Content Search, and Microsoft 365 retention policies to Telus Network data. For example, you can search Telus Network SMS using Content Search or associate the mailbox that contains the Telus Network connector data with a custodian in an Advanced eDiscovery case. Using a Telus Network connector to import and archive data in Microsoft 365 can help your organization stay compliant with government and regulatory policies.

1. Your organization works with TeleMessage and Telus to set up a Telus Network connector. For more information, see Telus Network Archiver.

2. Once every 24 hours, SMS messages from your organization’s Telus Network are copied to the TeleMessage site.

3. The Telus Network connector that you create in the Microsoft 365 compliance center connects to the TeleMessage site every day and transfers the SMS messages from the previous 24 hours to a secure Azure Storage location in the Microsoft Cloud. The connector also converts the content of SMS messages to an email message format.

4. The connector imports the mobile communication items to the mailbox of specific users. A new folder named Telus SMS Network Archiver is created in a specific user's mailbox and the items are imported to it. The connector does this mapping by using the value of the User’s Email address property. Every SMS message contains this property, which is populated with the email address of every participant of the message.

TELUS Network Archiver

by TeleMessage