Luware Nimbus for Microsoft Teams
by Luware
Nimbus adds contact center, queueing, presence based routing, reporting and switchboard to Teams
OVERVIEW:
Luware Nimbus extends Microsoft Teams with the contact center and intelligent task routing functionality you need to effectively manage customer inquiries.
• Works with calling plan, operator connect, and direct routing
• Fully integrated into the Office 365 ecosystem
• Hosted in the Azure cloud in the UK, Switzerland, or Germany (EU)
• Lean design that is fully integrated into the Teams client
• Easy administration that automatically syncs with your existing Teams and Azure configuration and extends it with role-based access
• In-depth analytics data
• Fast deployment and flexible licensing
Key Features of Luware Nimbus:
• Intelligent routing: Route calls and tasks to the most qualified agent based on agent skills, caller priority, or custom parameters such as country code.
• Drag-and-drop workflow editor: Quickly create and customize efficient workflows.
• No-code automation: Quick and easy automation and integrations via the Power Platform.
• Live and historical analytics: Detailed analytics on call volume, presence status, and workload for your agents and service lines.
More information at luware.com/en/solution/nimbus
