https://store-images.s-microsoft.com/image/apps.38700.db826b20-df25-4d7c-b550-67be98f9f098.c40fd7ba-370e-410a-bade-14354128647b.570256cf-f03c-4284-b9f9-15a47d025ff2

inFlow Agent Assist

by iNextLabs Pte Ltd

Revolutionize Customer Service with AI Agent Assist

AI Agent Assist is an advanced AI-powered solution designed to help businesses manage customer interactions more efficiently. By automating routine tasks, offering real-time support to human agents, and providing actionable insights, it enhances agent productivity and boosts customer satisfaction. With AI Agent Assist, businesses can effectively scale their operations, meet evolving customer expectations, and deliver exceptional service—all while reducing costs and improving operational efficiency.

  • Boosts Agent Efficiency: AI-driven features enhance agent productivity, improving customer satisfaction and business scalability.
  • Unified Conversation History: Provides a comprehensive view of customer interactions across channels, eliminating platform switching and streamlining resolution.
  • Robust Analytics: Tracks conversation patterns and agent performance to improve service quality.
  • PII Data Masking: Anonymizes sensitive information, ensuring customer privacy and regulatory compliance.
  • Real-Time Summarization: Extracts key details from interactions, helping agents respond faster and more effectively.
  • Sentiment Analysis: Detects customer emotions to tailor responses and improve satisfaction.
  • Multilingual Support: Seamless translation enables effective communication with a global customer base.

    • At a glance

    https://store-images.s-microsoft.com/image/apps.37168.db826b20-df25-4d7c-b550-67be98f9f098.c40fd7ba-370e-410a-bade-14354128647b.1a66c426-4b1c-4008-9949-f31d6f0f9c69