IFS assyst

Rolling out simple access to inter-department business services across your organization needs software designed for business teams. Service owners across departments like HR, facilities and finance want the agility to maintain their services themselves without needing valuable IT or development resources to do so.

IFS assyst is a single solution for addressing the connected business service needs across these departments. IFS assyst provides Enterprise Service Management including IT service management and IT operations management allowing departments including HR, facilities, finance and IT users to use a single solution that suits all employees.

IFS assyst allows your whole organization to work efficiently together in an environment that suits them improving both customer satisfaction and the employee experience.

We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization.

IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters.

IFS assyst is recognized as a leader by industry analysts and is helping transform the service experience of 1,000+ companies in 80+ countries, ranging from mid-level enterprises to the Fortune 500. We manage the workflows for over 2 million employees.

Why Choose assyst?

One solution. IT Service Management (ITSM), IT Operations Management (ITOM) and Enterprise Service Management (ESM) in one to simplify your IT systems.

Simplicity. IFS assyst is simple to buy, simple to use, simple to maintain and simple to expand. A no code environment for service owners drives service agility, and upgrades only take hours, not weeks.

Fast time-to-value. Pre-built template modules based on industry and ITIL best practices get you started with no-code workflow designer for rapid change and deployment by Service Owners.

PeopleCert Certified for 16 standard ITIL4 processes so all your helpdesks from IT to internal teams and customer support can work with these standard practices. Great for regulated industries, risk, compliance and audit teams.

Affordability. Low total cost of ownership (TCO), particularly compared to extending existing IT Service Management platforms across an organization. Administration and maintenance demands are low.

Visibility into service demand and capacity. Understand the volume and velocity of inter-department requests within their business to balance resources and SLAs as a result.

Agility. The combination of low code/no code automated workflows, and omni-channel self-service allows you to harness and automate a broad spectrum of IT, business and DevOps workflows to deliver Moments of Service across the enterprise.

Cloud or on-premises for your chosen deployment model. Cloud and hosting options in all major geographies including North America, Europe, Asia and the Middle East.

Robust and proven infrastructure with established multi-geo Cloud/Hosting, test and production with automated promotion between environments.

One platform vision. Together IFS assyst and IFS Cloud deliver end-to-end service management by triggering and responding to IFS Cloud workflows. For example, in HR and Field Service.

Security, privacy & change control for privacy and compliance. Support for multiple identity providers for authentication. Granular control of visibility and access to requests based on department, job titles and skills ensures that business users can only see events that are relevant to them (e.g. HR tickets).