https://store-images.s-microsoft.com/image/apps.43774.49d83562-6b9d-48b3-8fc4-6b726c9cca95.584a096a-1828-4ed0-ad21-4b383edd907c.cc79dabf-dec7-46a2-bddc-256b5b021dd0

Digital Front Door

by Five Faces

For hospitals and healthcare providers to modernise the patient experience.

Five Faces' Digital Front Door solution improves both the patient and employee experience in hospitals and health services. From changing an appointment, to checking in and waiting to see a clinician, today’s patients expect a digital-first experience that gives them control and choice.

Use Cases
Hospitals, districts or large specialist clinics needing to:
  • Improve patient readiness and engagement for outpatients/inpatients
  • Elevate the digital patient experience for digital hospitals, new builds and refurbishments
  • Streamline and improve the emergency experience
  • Engage family, community and loved ones
The solution covers the full patient journey, pre-, day of and post-appointment

Capabilities
  • A central, secure patient 'hub' for self-service updates and information, notifications, reminders and secure messaging. This is a secure web application that requires no app download and is fully responsive
  • Appointment management to automate routine tasks for in-person and telehealth appointment bookings and ensure patients arrive prepared and informed
  • Digital check-in via mobile, kiosk or with assistance
  • Queue management to improve patient flow and the wait experience
  • Digital data collection with integrated smart forms and automated workflows, including for PREMs/PROMs
  • Dashboards and reporting for employees

Technical Details
  • Part of a united technology set with a consistent user interface for patients and employees, allowing healthcare providers to take a platform approach. Can be extended easily to further use cases and capabilities, such as Visitor Management and Digital Signage.
  • Easy integration, conforms to the OpenAPI Specification (OAS) and bi-directional HL7 and FHIR
  • Self-service configuration to speed up change management and reduce vendor reliance
  • Accessible patient interface that conforms to WCAG 2.1AA guidelines
  • Allows localisation of patient-facing interfaces into languages other than English (including right-to-left languages and non-Latin character sets)
  • Interfaces are accessible by administration staff, clinicians and patients from PCs, laptops, tablets, or mobile devices. The UI is device-agnostic and mobile-first and can be accessed on any web-enabled device without requiring an app download
  • Security utilises encryption for data in transit and at rest, secure authentication and authorisation, regular security audits and vulnerability scans, and single sign-on.

At a glance

https://store-images.s-microsoft.com/image/apps.30151.49d83562-6b9d-48b3-8fc4-6b726c9cca95.584a096a-1828-4ed0-ad21-4b383edd907c.f721987f-ba9a-4f5f-b8db-5ac78f45628f
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https://store-images.s-microsoft.com/image/apps.53440.49d83562-6b9d-48b3-8fc4-6b726c9cca95.584a096a-1828-4ed0-ad21-4b383edd907c.849005a5-e8a0-4cfc-9396-ec5c96dddb82
/staticstorage/linux/20241118.4/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.59838.49d83562-6b9d-48b3-8fc4-6b726c9cca95.584a096a-1828-4ed0-ad21-4b383edd907c.cea66786-f422-48a8-ab7b-6519a9755be2
https://store-images.s-microsoft.com/image/apps.10989.49d83562-6b9d-48b3-8fc4-6b726c9cca95.584a096a-1828-4ed0-ad21-4b383edd907c.eff4391a-8e02-437c-8d12-232d8339bcce
https://store-images.s-microsoft.com/image/apps.57002.49d83562-6b9d-48b3-8fc4-6b726c9cca95.584a096a-1828-4ed0-ad21-4b383edd907c.adb03957-e5fa-45e4-b265-af853b4ddf36
https://store-images.s-microsoft.com/image/apps.17030.49d83562-6b9d-48b3-8fc4-6b726c9cca95.584a096a-1828-4ed0-ad21-4b383edd907c.530046ee-c4e1-4e73-8a00-1be43aa84c21
https://store-images.s-microsoft.com/image/apps.45038.49d83562-6b9d-48b3-8fc4-6b726c9cca95.584a096a-1828-4ed0-ad21-4b383edd907c.7809604c-94cc-4f9c-b324-e0a2c916c6f3