Recording Insights AI allows customers to reliably import all or a selection of their recorded communication and to store it temporarily securely in the Microsoft Azure Cloud. Using Microsoft Azure AI Services and Azure OpenAI, the solution is capable of automatically transcribing all recorded communication and analyzing its content to find the most relevant information and identify compliance risks.

All imported data is encrypted tenant-specifically and saved in an Azure Blob Storage. By offering the possibility to configure access rights on tenant level, the solution ensures that only authorized users may access the data. The settings can be customized according to individual requirements. This enables companies to meet crucial regulations regarding compliance recording and data protection. Additionally, the solution includes a user-friendly interface that allows for easy navigation and management of the stored data. This includes features such as search and filtering options, as well as the ability to download or share specific data sets with authorized users.

Advantages at a glance

Importing Neo or 3rd party recordings for further AI analysis.
Imported recordings will be available via Recording Insights AI in the ‘Recording’ tab that includes easy and quick filtering.
Each imported recording can be accessed for replaying, transcribing, asking AI Questions, and getting immediate answers.
Recording files will be kept in Recording Insights AI for 90 days (included in user license).
Analytics results will remain in the system (based on the configured time to live).
Reliable storage of communication.
Tenant-specific encryption of data.
Access rights management.
Report functionality with alarming option.
Quick and easy deployment.
Hosted in various Azure regions (ASC will assign the storage nearest to your location).
User matching via Microsoft Entra ID (former Azure Active Directory).
Microsoft Entra Group (former Azure AD Group) Integration.
Export / Import functionality.
Multi Language UI (English, German, Spanish, Portuguese (Brazil+Portugal), Swedish, French, Dutch, Italian, Japanese, Chinese traditional).

Recording Inights AI Cick & Buy

by ASC Technologies AG