AI Extensions on Dynamics 365 Business Central for Wholesalers | Azure

This offering provides custom AI extensions for Dynamics 365 Business Central, built using Azure AI services and fully integrated with the customer’s ERP environment.

The solution starts from an existing or newly implemented Business Central system, which acts as the single source of truth for operational data. On top of this foundation, Azure-deployed AI services are designed and implemented to automate high-friction processes and support data-driven decisions.

Typical use cases include automated handling of customer and partner requests, intelligent procurement and pricing insights, operational forecasting, and exception management, all governed by business rules defined within Business Central.

The AI services are deployed on Azure and integrated through secure APIs, ensuring scalability, compliance, and full control over data and processes. Human-in-the-loop mechanisms can be included where required to maintain oversight and governance.

This approach enables organizations to progressively adopt AI capabilities without disrupting core ERP operations, delivering measurable improvements in efficiency, responsiveness, and cost control while increasing Azure consumption in a controlled and transparent way.