TSG Cyber Care

Most mid-market organisations don't have the headcount, budget, or expertise to run a security operations centre in-house. Cyber Care gives you one — built entirely on Microsoft Security technologies, and run by TSG analysts who work inside the Microsoft ecosystem every day. We protect more than 1,000 Microsoft-licensed users across the UK. Cyber Care is co-designed with Microsoft security architects and aligned to MISA — built specifically for mid-market businesses who need enterprise-grade security without enterprise-grade complexity or cost.

Built on Microsoft. Operated by TSG. Cyber Care runs on Microsoft Defender, Microsoft Sentinel, and Microsoft Entra — the same stack your business already uses, extended with continuous monitoring, analyst-led investigation, and identity controls that reduce your most likely point of compromise. You see everything through TSG OneView: your single destination for live alert status, incident context, and security posture — and a unified dashboard for accessing your wider TSG services in one place.

TSG OneView is a service visibility layer; Microsoft Sentinel, Microsoft Defender and Microsoft Entra remain the underlying systems of record. No separate tooling to manage. No black-box reporting.

Always-on protection. Analyst-led response. Threats don't keep office hours — so Cyber Care doesn't either. Automated responses are in place around the clock to stop the most damaging types of activity the moment they're detected: isolating compromised endpoints, blocking suspicious sign-ins, and interrupting attack progressions before they escalate.

When investigation and deeper response is required, TSG analysts lead that process during UK business hours (09:00–17:30), with clear escalation paths for critical incidents. You get the speed of automation combined with the judgement of experienced analysts — at a price point built for mid-market organisations, not enterprise budgets.

Why identity matters The majority of breaches start with a compromised identity. Weak access controls, orphaned accounts from staff who've left, and over-permissioned users are among the most common entry points attackers exploit.

CyberCare addresses this directly. At the Manage tier, we handle your full identity lifecycle — joiners, movers, and leavers — using Microsoft Entra, so access is granted accurately and removed promptly. It's one of the highest-impact controls a mid-market organisation can put in place.

Service Tiers Monitor — 24/7 automated detection across your Microsoft environment using Sentinel and Defender. Tuned detection rules, real-time alerts via TSG OneView, and email notifications. Your team investigates and responds. Respond — Everything in Monitor, plus TSG analysts triage, investigate, and help contain threats during UK business hours (09:00–17:30). Includes automated responses to stop high-impact activity around the clock, quarterly security reviews, and escalation paths for critical incidents. Manage (recommended) — Everything in Respond, plus full identity lifecycle management via Microsoft Entra and access to TSG Accelerate — a CTO-led strategic IT roadmap service to keep your wider technology programme on track.

What's included across all tiers • 24/7 automated threat detection — Microsoft Sentinel and Defender, continuously tuned to your environment • Automated responses to high-impact threats, active around the clock (tier-dependent) • Real-time visibility via TSG OneView — alert context, incident status, and unified access to your TSG services • Detection engineering aligned to your Microsoft configuration — not generic rulesets • Analyst-led triage, investigation, and containment during UK business hours (Respond and Manage) • Quarterly security reviews with clear, prioritised recommendations • Security awareness training through TSG Academy • Identity lifecycle management — joiners, movers, leavers via Microsoft Entra (Manage) • Optional: cyber audits, penetration testing, and security operations support

Part of TSG's broader cyber capability Cyber Care sits within TSG's wider cybersecurity practice, backed by consultants with real-world and enterprise experience. Beyond managed detection and response, TSG helps organisations build a robust security posture from the ground up — through strong governance frameworks, well-defined security processes and the right technical controls for their environment.

Whether you're looking to evidence your security posture to leadership, satisfy insurer requirements, meet compliance obligations or simply understand where your greatest risks lie, TSG can support you from an end-to-end perspective.

From initial assessment through to implementation and ongoing management, we work alongside your team at every stage.

Security isn't a project. It's an ongoing discipline. Cyber Care is designed to grow with you.