Dynamics 365 Customer Engagement: 4-Hour Best-Fit Assessment

Microsoft's Customer Engagement suite has evolved. Today it spans five distinct applications — Dynamics 365 Sales, Customer Insights, Customer Service, Contact Center, and Field Service — and the right combination depends entirely on how your business acquires, serves, and retains customers. If you're evaluating a CRM modernization and want a clear, honest answer before committing to an implementation, this assessment is your starting point. In a single 4-hour session, Sunrise Technologies will evaluate your current customer relationship operations against the capabilities of the Dynamics 365 Customer Engagement suite. We follow a proven discovery framework to identify your gaps, clarify which applications address them, and give you a realistic picture of what implementation would look like for your organization.

Deliverables:
• A written Best-Fit Assessment identifying which Dynamics 365 CE applications are relevant to your business and why
• A prioritized list of the top 3–5 capabilities most valuable to your organization
• A recommended next step — pilot, implementation, or honest no-go rationale

This offer is designed for organizations that are managing customer relationships across disconnected systems and are ready to evaluate whether Microsoft Dynamics 365 is the right platform to unify them.