SOS Agent 365 Advisory and POC Services

Service Overview SOS offers a combined advisory and experiential services offering for Microsoft Agent 365, designed to help customers understand, evaluate, and experience Agent 365 before moving into any form of implementation.

This offering focuses on: • Strategic advisory to clarify business, governance, and operational considerations • Hands-on experience through SOS’s Customer Experience Workplace (CEW), allowing customers to see how Agent 365 works in a realistic enterprise environment

A) Objective • Enable customers to clearly understand the role of Agent 365 as the control plane for AI agents • Provide strategic guidance on Agent 365 adoption considerations, governance concepts, and operational implications • Allow customers to experience Agent 365 capabilities and operational views without deploying it in their own tenant • Support confident go / no-go decisions for future Agent 365 adoption

B) Offering Highlights

1. Agent 365 Advisory & Readiness Guidance • High-level assessment of customer’s current: o Copilot and AI agent maturity o Identity, security, and compliance posture • Advisory on: o When Agent 365 is required o What types of agents benefit from Agent 365 governance o Key adoption considerations and prerequisites • Business use case exploration aligned to: o Risk profile o Governance needs o Business value expectations

2. Agent 365 Experience via SOS Customer Experience Workplace (CEW) • Access to SOS-owned Customer Experience Workplace (CEW) o A purpose-built, enterprise-grade environment designed, operated, and continuously enhanced by SOS o Built to simulate real-world Copilot, agent, security, and governance scenarios • Live Agent 365 experience including: o How agents are managed conceptually as “digital employees” o Visibility, governance, and oversight perspectives o Operational considerations from IT and security viewpoints • Guided walkthrough and discussion o What customers should expect when operating agents at scale o Practical lessons and considerations observed from real usage

C) Benefits to Customer • First-hand understanding of Agent 365 value and limitations • Reduced uncertainty around AI agent governance and operational responsibility • Faster alignment across business, IT, security, and compliance teams • No impact to customer production environment • Strong foundation for future planning — internally or with any chosen implementation partner

D) Why SOS? • SOS-owned Customer Experience Workplace (CEW) delivering a unique, real world Agent 365 experience not typically available through other partners • Advisory first approach focused on clarity, experience, and informed decision making, without pushing premature implementation • Deep experience advising enterprises on secure AI, Copilot, and agent governance before production rollout

E) Next Action Items • Confirm engagement scope for Agent 365 Advisory & CEW Experience • Identify priority business scenarios for discussion and demonstration • Schedule CEW walkthrough sessions for: o Business stakeholders o IT & security teams • Deliver Agent 365 Advisory & Experience Summary, including adoption considerations and recommendations