Ticket Management: 6 Wk Implementation

Ticket Management allows you to receive, manage and centralize your support tickets to effectively track your reports from within Microsoft Teams. Ticket Management can be used by any user with a Microsoft 365 license. Overcast accompanies you in the adoption and effective use of ticket management, offering technical support, training on the new technology, promoting its use among collaborators and adapting it to different devices in order to improve the productivity of the organization. Some of the benefits are:

*Self-management *Process control and measurement *Establish the time of attention and solution *Effective generation of reports and statistics *Notification service