Managed Services for Azure

Managing Azure at scale goes beyond monitoring dashboards and responding to tickets. Internal teams get pulled between incident queues and strategic initiatives. Cost anomalies surface only when invoices arrive. Security governance competes with release cycles for engineering attention. As Azure environments expand across multiple subscriptions and resource groups, operational complexity grows faster than internal teams can absorb.

Our Cloud Center of Excellence (CCoE)-developed Azure Managed Services handles ongoing operations, so your team can focus on initiatives that drive business outcomes. Critical incidents receive 15-minute response times with 4-hour resolution targets. Alerts from Azure Monitor and Sentinel automatically generate prioritized tickets, and customers get real-time visibility through a self-service portal.

Through SimDesk, we manage incidents, changes, and service requests with SLA-backed response times based on incident priority. Through SimOps, we deliver real-time cost visibility with monthly forecasting, anomaly detection, and rightsizing recommendations. Security monitoring runs continuously through Microsoft Defender for Cloud and Sentinel.

Levels of Azure operations management are as follows:

L1 - Baseline Operations:

• Foundational Azure monitoring and ITSM support that ensures stability and structured incident management.
• Includes 24×7 monitoring (Azure Monitor & Log Analytics), alert triage, service request handling, backup monitoring and health tracking, and SLA-driven response management via SimDesk.

L2 - Enhanced Baseline Operations:

• Builds on L1 with governance, security posture visibility, and FinOps insights.
• Includes Azure Policy compliance monitoring, Defender for Cloud posture checks, cost optimization insights (SimOps), Azure Advisor tracking, and tagging governance oversight.

L3 - Platform Operations Management

• Builds on L2 with centralized subscription and tenant governance at scale with delegated operations.
• Includes management group governance, RBAC controls, Azure Lighthouse multi-tenant operations, governance automation patterns, cross-subscription reporting

L4 - Workload Operations:

• Builds on L3 and includes Mission-critical workload support with continuous improvement and resiliency validation.
• Includes application performance monitoring (App Insights), security event coordination, Well-Architected Reviews (WAR), workload-specific runbooks, proactive review cadence, and DR/resiliency validation support.

Deliverables

1. Monthly SLA reports showing incident response times, resolution rates, and ticket trends across your Azure environment.

2. Cost and optimization reports with spend breakdown by resource, anomaly alerts, and rightsizing recommendations.

3. Security posture reports covering Defender for Cloud scores, threat detection activity, and compliance status.

4. Weekly operational reviews covering SLA compliance, recurring incident patterns, and recommendations for process and configuration updates.

Pricing Assumptions: The pricing is based on an early mid-market organization profile with moderate Azure footprint.