SAI - Warranty Claims

SymphonyAI Warranty Claims revolutionizes warranty management by unifying structured and unstructured data—service records, job cards, images, telematics, and more—into actionable insights using advanced AI and predictive analytics. Identify part and VIN-specific defect clusters, flag early-life failures, and forecast both short- and long-term warranty liabilities for more accurate financial planning. The platform detects suspicious and duplicate claims, uncovers dealer anomalies, and automates fraud prevention with configurable rule engines and image analytics.

Engineers benefit from analysis of field failure trends and correlations with design revisions, enabling rapid feedback loops and data-driven design-for-reliability improvements. Dealers and service teams can standardize repair documentation and accelerate claims processing using mobile tools, photo-based evidence capture, and workflow automation, improving efficiency and compliance across locations. Executives gain visibility into cost impacts, warranty accruals, geographic trends, and risk hot spots through intuitive dashboards and scheduled analytics reports.

Additional use cases include recall management with real-time triggers, analysis of weather and usage-based failure risks, integration with PLM, ERP, and DMS systems via APIs, and seamless collaboration between teams through persona-based dashboards. Enhance customer loyalty, speed up claims resolution, ensure regulatory compliance, and strengthen market advantage—all on a secure, cloud-native platform that enables faster time-to-value and supports ongoing AI model optimization for evolving business needs.