AI-Powered Multi-Agent Automation for Tax Lodgment Services

Solution Overview

Tax authorities often struggle with manual, repetitive, and error-prone processes in tax lodgment. Residents must contact support centers, and staff handle requests manually, leading to delays, inconsistent service quality, higher operational costs, and lower taxpayer satisfaction. The absence of automation also makes it difficult to track interactions, analyze sentiment, and provide personalized assistance.

Infosys Agentic AI-Enabled Tax Lodgment Automation introduces an AI-powered, multi-agent framework that augments and streamlines selected aspects of the tax lodgment workflow. Built using Microsoft Azure OpenAI, Semantic Kernel, and Cognitive Services, the solution leverages specialized agents for document intelligence, tax filing assistance, extension handling, payment guidance, and automated communications. This modular, intelligent automation improves accuracy, reduces manual effort, and enhances the taxpayer experience, without replacing existing systems.

Key Capabilities

• Intelligent Request Routing
  Directs taxpayer queries to the most appropriate AI agent.
• Document Intelligence
  Automates text extraction and validation from tax documents, receipts, and forms.
• Tax Filing & Extension Support
  Provides guided assistance in preparing filings or handling deadline extension requests.
• Payment Guidance
  Supports taxpayers with structured information on e-payment processes.
• Automated Communications
  Generates email summaries, conversation history, and sentiment insights.

Business Benefits

• Faster Processing
  Streamlines data validation and task execution for quicker responses.
• Improved Accuracy
  Reduces human error through automated document handling.
• Enhanced Citizen Experience
  Provides consistent, personalized communication and faster resolution.
• Operational Efficiency
  Lowers manual workloads and frees staff for higher-value tasks.
• Scalable & Flexible
  Designed to handle peak volumes and integrate seamlessly with existing tax systems.