IAM Support/Consulting: ongoing 10 weeks impl.

The OCG consulting support solution provide:

• interactive engagement conducted on your premises
• can involve proactive training tickets, briefings or demos built on the customer’s data or environment
• consultation with support employees that are deep level experienced IT consultants with longtime experience in specific areas
• optional assessment of OCG software components on compatibility (e.g. mobil devices firmware, Azure Functions, Azure Graph APIs Versionen, operating systems u.a.) 
• Monitoring of errors/warnings
• proactive consulting services for system extensions and modifications (e.g. new workflows, connections, policies, software modification, migrations)
• secure consulting services environment with several technologies, like biometric access, monitoring, video surveillance, external monitoring, e.g. Protection One
• all activities will be performed by consultants with security certification up to U3 level
• Business support up to taking over complete IAM environment in case of events or loss of responsible administrators or employees
• The costs below are for the Standard Support. Support hours for tickets are billed on top and will be invoiced per month - based on the used support work