Managed Electronic Health Records (“EHR”) Isolated Recovery Environment (IRE)

Vervint’s Managed Electronic Health Records (EHR) Isolated Recovery Environment (IRE) service provides healthcare organizations with a cloud-hosted, network-isolated Electronic Health Record (EHR) environment designed to ensure business continuity during extended outages caused by cybersecurity incidents or disasters.

The IRE maintains a near real-time copy of your production Electronic Health Record (EHR) database, operating in standby mode and ready for rapid activation. In the event of a ransomware attack or data center outage, authorized clinical users can securely access critical patient data and Electronic Health Record (EHR) workflows via web browsers and mobile applications. Limited read-write capabilities are available for extended outages, supporting essential clinical operations.

Key Benefits

• Rapid Activation: Scale from standby to full operational capacity within one hour of an authorized request.
• Secure, Isolated Access: Operates in a dedicated Azure tenant, fully isolated from your primary network, with Electronic Health Record (EHR)-native authentication and multi-factor authentication (MFA).
• Continuous Readiness: Near real-time database synchronization and 24/7/365 infrastructure monitoring.
• Ongoing Management: Regular maintenance, quarterly health checks, annual architectural reviews, and comprehensive reporting.
• Compliance & Reliability: Designed to meet Electronic Health Record (EHR) and Microsoft Azure best practices, with a 99.95% monthly availability SLA.
• Flexible Access: Supports browser-based and Electronic Health Record (EHR) mobile applications.

Key Outcomes & Deliverables

1. Business Continuity & Rapid Recovery

• Near real-time replication of Electronic Health Record (EHR) operational data to a secure, isolated Azure environment
• One-hour activation capability for emergency access to Electronic Health Record (EHR) workflows during outages

2. Secure, Isolated Access

• Dedicated Azure tenant, fully isolated from primary network
• Electronic Health Record (EHR)-native authentication and MFA for all users

3. Ongoing Management & Support

• 24/7/365 infrastructure monitoring and incident response
• Monthly maintenance windows for updates and security patching
• Quarterly health checks and annual architectural reviews

4. Testing & Validation

• Annual activation test included to validate environment readiness and train staff
• Written test summary report documenting activation timelines, issues, and results

5. Capacity Management & Reporting

• Annual capacity review with adjusted pricing based on updated Electronic Health Record (EHR) Cloud Specifications Guide
• Quarterly Managed IRE Hosting Operations Reports detailing environment stability, performance, and milestones

6. Implementation & Deployment

• Structured project plan with defined milestones: kickoff, discovery, architecture, deployment, validation, and transition to steady-state
• Strategy summary, architectural blueprint, implementation timeline, and as-built documentation

7. Data Protection & Compliance

• Daily backups during limited read-write operations
• Data reconciliation support for failback to on-premises production

8. Service Level Agreements

• 95% monthly availability target
• Defined response and resolution times for incidents and service requests

Take the next step toward true business continuity and peace of mind. With Vervint’s Managed Electronic Health Record (EHR) Isolated Recovery Environment, you’re not just safeguarding your clinical systems—you’re empowering your organization to respond confidently to any disruption. Experience rapid activation, secure access, and expert support, all backed by industry-leading reliability and compliance. Don’t wait for a crisis to test your resilience—choose Vervint’s IRE service today and ensure your Electronic Health Record (EHR) environment is always ready, protected, and available when it matters most.