Enabling Studio
by Enabling Studio Inc
A customizable webchat app for your website that fits your business processes
Simple and effective communication is essential to any business. Enabling Studio is a suite of tools that empowers you to build communication workflows that align to your business processes - all without having to engage a team of software developers to build your customizations.
Support desks, sales teams, and customer service teams are just 3 examples where you can add webchat to provide a better user experience and improve communications within your organization.
Sales or customer service team example chat requests:
- Do you have any more of an item in stock?
- What is the status of my special-order?
- What is the process to initiate a return?
Support or help desk example chat requests:
- My tablet is not working properly, can you help?
- I am having trouble logging into the dorm wifi
- The sales dashboard is not allowing me to log in, can you check my account?
You can easily add the Enabling Studio webchat control to your website or internal helpdesk portal to enable your website users to initiate webchat conversations with your team.
The Enabling Studio Agent chat dashboard runs inside Teams in a tab, allowing your agents to answer webchat requests from inside the Teams user interface.
The customizable chat request form allows you to define exactly what questions you want a user to fill out before initiating a chat request. A flexible queuing system allows you to route incoming chat requests to the right team every time for the best possible customer experience!
Features:
- Answer Webchat conversations from inside Teams.
- Chat widget control colors can be themed to match your corporate branding before embedding on your website.
- Queue Chat Requests to specific teams of agents.
- Customizable Chat Request form to collect the exact information you need.
- Reports on usage, number of answered/missed requests, and utilization trends.
- Optional webchat conversation text archiving. Past conversations can be searched and exported for legal or review purposes.
- Personalized canned-response library for the agent to answer FAQs quickly.
Enabling Studio is very easy to get up and running. Simply sign in to Enabling Studio with your Microsoft account to start your free 60 day trial for up to 5 users.
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. The app may send this data to a third-party service. Other items in your mailbox can’t be read or modified.