Nexer Care 365 – Managed Service for Microsoft Dynamics 365 Customer Engagement
Nexer Group AB
Nexer Care 365 – Managed Service for Microsoft Dynamics 365
From Maintenance to Momentum
Service in Short
Care 365 transforms Dynamics 365 management into a continuous value engine.
We combine AI-enabled operations, business-driven governance, and automated regression testing, to help customers stay ahead of competition and Microsoft releases — with higher quality, lower effort, and faster results.
Always ready. Always improving.
What We Deliver
- Support
24/7 incident and problem management powered by AI-assisted triage and predictive ticketing to maximize service quality and customer satisfaction. - Prevent
Continuous monitoring, health and security checks, and automated anomaly detection safeguard your business and prevent downtime. - Update
Automated regression testing and structured release governance accelerate Microsoft wave adoption with reduced business disruption. - Optimize
Business efficiency uplift through proactive tuning, AI insights, and Power Platform automation — ensuring every process performs at its best.
AI, Quality, and Effectiveness are built into every Care 365 layer — from detection to resolution to improvement.
Rapid Start & Service Plans
Care 365 FastStart – Live in 10 Days
Environment assessment → Governance setup → Automated testing onboarding → Service Portal activation & AI led Knowledge Transfer.
Get measurable performance and visibility from day one. – Nexer Service Plans
- Essential
Reliable operations
24/7 AI-enabled support, SLA-based performance, and proactive monitoring that keeps your business running smoothly. - Evolve
Continuous improvement
Automated testing, regular health and security assessments, and KPI-driven governance for a continuously evolving and resilient platform - Elevate
Innovation & automation
Copilot & Agent enablement, Power Platform innovation, and predictive analytics that turn your Dynamics 365 into a business accelerator.
Customer Value
- 50% faster release adoption with automated regression testing
- 25% lower support costs through AI and automation
- 35% fewer incidents with proactive monitoring
- 4.8 / 5 customer satisfaction — proven quality and trust
Why Nexer
Customer First | Passion | Execution
We don’t just maintain systems — we evolve them with you.
Customer First: measurable business impact at the center.
Passion: our consultants live Dynamics 365 and drive outcomes that matter.
Execution: combining ITIL discipline with agile DevOps and AI-driven service excellence.
“Powered by passionate experts and AI-enabled support, Care 365 keeps our customers smart, fast, and ready for what’s next.”
— Jonas Steffensson, CEO Nexer Enterprise Applications Group
Quick Facts
99.9% uptime | 35% fewer incidents | 4.8 / 5 CSAT | Global delivery: Europe | India | LATAM | US