Custom Agent Development & Enterprise Integration

This offering designs, builds, and deploys custom AI agents tailored to your specific business processes — using Microsoft Copilot Studio, Azure AI Foundry, or the Microsoft 365 Agent Toolkit — and integrates them into the Agent 365 control plane with full observability, governance, and security from inception. Agents are deployed as enterprise-grade ‘digital workers’ that collaborate alongside employees in Microsoft Teams, Outlook, Word, and business systems.

Our development approach follows a structured methodology: from use case discovery and business process analysis through agent architecture design, iterative development with safety guardrails, enterprise integration via Model Context Protocol (MCP) servers and Microsoft Graph, and Agent 365 registration. Every agent is built with the Agent 365 Software Development Kit (SDK) to ensure full compliance with enterprise policies.

Engagements can be scoped for single-agent or multi-agent architectures with varying autonomy levels — from simple routing agents through to fully autonomous multi-step reasoning agents that execute complex business workflows with human-in-the-loop checkpoints.

Key Deliverables • Use Case Discovery & Prioritisation — Structured assessment of business processes, scored by impact, feasibility, data readiness, and regulatory considerations. Includes ROI modelling. • Agent Architecture Design — Detailed technical design covering single vs. multi-agent topology, autonomy levels, LLM selection, tool integration, memory, guardrails, and human-in-the-loop. • Agent Development & Testing — Iterative development with safety evaluations, prompt testing, adversarial testing, and performance benchmarking. All built with Agent 365 SDK. • Work IQ & MCP Server Integration — Connection to organisational data via MCP servers (Microsoft Outlook, Teams, SharePoint, Calendar, Dataverse, Copilot Search) and Microsoft Graph APIs. • Third-Party System Integration — Custom connectors for LOB applications (SAP, ServiceNow, Salesforce) using Agent 365 tools framework and Azure API Management. • Agent 365 Registration & Deployment — Production registration in Agent 365 Registry with Entra Agent ID, governance policies, security controls, and deployment to Microsoft 365 / Teams. • User Adoption & Change Management — End-user training materials, digital worker introduction guides, pilot program design, and iterative improvement cycles.