Customer Service 4-Week Implementation
LLP CRM, s.r.o.
Get Dynamics 365 Customer Service live in four weeks. This fixed-scope implementation gives customer service, contact-centre and operations leaders a production-ready Dynamics 365 Customer Service environment—configured to your processes, tested with your team and ready to use. Delivered by LLP CRM
Who it's for: Organizations that want to consolidate support channels, cut response times and give agents AI assistance with Copilot, without a long, open-ended project.
4-week agenda:
Week 1 – Discovery & design: Workshops to map your case lifecycle, queues, SLAs, channels and reporting needs. We document the solution blueprint and success criteria.
Week 2 – Core configuration: Set up cases, queues, routing, entitlements and SLAs, the knowledge base and security roles in your tenant.
Week 3 – Channels, Copilot & automation: Configure email and (optionally) omnichannel, enable Copilot for Customer Service, build Power Automate flows and create dashboards and Power BI-ready reports.
Week 4 – UAT, training & go-live: Joint user-acceptance testing, migration of core records, admin and agent training, and hypercare for a smooth go-live.
What you get (deliverables):
A configured, production-ready Dynamics 365 Customer Service environment
Solution design document and configuration workbook
Case management, SLAs, queues, knowledge base and agent dashboards
Copilot for Customer Service enabled and tuned to your scenarios
Core data migrated and validated
Admin and end-user training plus a go-live support (hypercare) period
Proven by LLP CRM: We delivered the Dynamics 365 Customer Service Hub for Up Česká Republika (unified request handling across internal and external channels for ~50 users), boosted customer care at Odlo International, and run service and claims operations for Trupanion (PetExpert) across the DACH region.
Why LLP CRM: 10+ years of CRM delivery, 100+ customers across 40+ countries and a fully certified consulting team.
Pricing note: The listed price is an estimate for a standard scope (single production environment, up to ~20 users). Final pricing depends on user count, channels, integrations and data-migration complexity; contact us for a tailored quote.
Next step: Contact LLP CRM at contact@llpcrm.com or +420 284 001 611 to schedule your engagement.