Integrate Phone System for businesses Teams: 6 Months Proof of concept

Kyndryl helps organizations modernize enterprise voice by enabling Microsoft Teams Phone with a structured pilot designed to accelerate adoption and deliver a seamless communication experience.

Many organizations are looking to consolidate voice, video, messaging, and collaboration into a single platform but face challenges determining the right approach, ensuring scalability, and integrating with existing systems. Kyndryl’s Microsoft Teams Phone System Pilot provides a guided path to evaluate, deploy, and adopt Teams Phone across the enterprise.

Customer Challenges

• Unclear strategy for transitioning to cloud-based voice (dial tone)
• Limited flexibility in managing calls and devices
• Integration challenges with existing telephony and collaboration systems
• Scalability and customization limitations of legacy solutions
• User adoption, training, and change management concerns

Solution Overview

Kyndryl delivers a Microsoft Teams Phone System Pilot that enables organizations to assess, deploy, and validate enterprise voice capabilities within the Teams platform.

The solution integrates calling, meetings, messaging, and collaboration into a single experience, improving productivity and simplifying communication infrastructure.

Solution Capabilities

• Teams Phone enablement within the Microsoft Teams platform
• Flexible device options including softphone and mobile experiences
• Call routing, intelligent audio, and user experience optimization
• Integration with existing systems and collaboration tools
• Scalable architecture aligned to business growth

Key Benefits

• Unified communication platform across voice, video, and messaging
• Improved employee productivity through centralized collaboration
• Enhanced mobility with support for remote and hybrid work
• Simplified infrastructure by reducing reliance on legacy telephony systems
• Scalable and flexible solution aligned to future business needs

Why Kyndryl

• Deep expertise in digital workplace and communication transformation
• Proven experience deploying Microsoft Teams solutions at scale
• End-to-end services from strategy and design to implementation and management
• Strong alignment with Microsoft technologies and best practices

Kyndryl helps organizations successfully adopt Microsoft Teams Phone by providing a structured pilot that reduces risk, accelerates deployment, and improves user adoption.

Call to Action

Start your Microsoft Teams Phone journey with Kyndryl. Contact us to assess your environment and launch a pilot to modernize your communication platform.

Terms, conditions, duration, and pricing are custom to each engagement. Please contact us to discuss a solution that meets your business needs. Offer availability may be limited in some countries.

Kyndryl and Microsoft: Our Partnership

Solution Brief