Dynamics 365 Business Central Managed Services (SLA)

Jonxsoft “Business Central Managed Services (SLA)” provides ongoing, managed support for Microsoft Dynamics 365 Business Central to ensure stability, faster incident resolution, and continuous improvement—without interrupting daily operations.

Who benefits

This offer is designed for organizations running Microsoft Dynamics 365 Business Central that need:

Reliable day-to-day support and governance

Faster response times and clear SLAs

A structured way to deliver small improvements and prevent recurring issues Typical stakeholders include Finance/Operations leaders, Business Central owners, and IT/support teams.

Customer need / pain addressed

Many organizations experience slow ticket handling, unclear ownership, backlog growth, and recurring issues—especially when internal capacity is limited or support is shared across teams. Managed Services provides predictable operations with a clear support model, SLAs, and proactive practices to improve system reliability.

What’s included (core services)

Incident management: triage, root-cause analysis, and resolution guidance

SLA-based response: defined response targets by severity

Service requests: configuration support and small functional adjustments

Minor enhancements: limited scope improvements (as defined by the plan)

Release and change guidance: support for updates, extensions, and controlled deployments

Knowledge base & handover: documentation of recurring issues and resolutions

Optional add-ons (based on plan)

Dedicated capacity (monthly hours / backlog acceleration)

Integrations monitoring and operational controls

Power BI / Power Platform support related to Business Central

Extended coverage windows (e.g., after-hours)

Support for additional environments (sandbox, test, training)

Engagement model

Remote delivery in Spanish or English. Jonxsoft can operate as a complementary support team alongside an existing partner or become the primary managed support provider, depending on customer preference.

Prerequisites

Customer provides a point of contact, access to the Business Central environment(s), and a defined communication channel for support (email/portal). Customers should have appropriate admin permissions and change management processes.