IT Helpdesk Agent with Microsoft Copilot Studio

Reduce support load, speed up resolutions, and improve employee satisfaction with an AI-powered IT Helpdesk Agent built in Microsoft Copilot Studio. This customized copilot provides instant, consistent answers to common IT issues (password resets, VPN/Wi-Fi access, Outlook/Teams issues, device enrollment, software requests, access problems) and guides users through step-by-step troubleshooting right where they work, like Microsoft Teams and the web. Designed for real-world IT operations, the IT Helpdesk Agent can be grounded in your organization’s knowledge (FAQs, SOPs, runbooks, KB articles) and can also connect to your existing ITSM tools to search prior cases and automate ticket creation and escalation, so your team spends less time on repeats and more time on high-value work.

Address your top pain points and realize these business benefits:

• Faster resolution, fewer tickets: Deflect repetitive “how do I fix this?” requests with guided troubleshooting and instant answers.
• Always-on support (24/7): Provide help outside business hours without adding headcount.
• Consistent, compliant answers: Standardize responses based on approved IT guidance and current policies by reducing misinformation and rework.
• Improved employee experience: Shorter wait times and clearer next steps increase satisfaction and productivity.
• Smarter escalation: When an issue needs a human, the agent collects diagnostics and context (device, error message, steps already tried) to reduce back-and-forth.