CareMate — AI-Powered Patient Engagement Platform on Azure

AI-Powered Patient Engagement on Microsoft Azure

CareMate is an AI-powered Patient Engagement and Clinical Communication platform built natively on Microsoft Azure for hospitals, multi-site clinical chains, and specialty clinics. It unifies the full patient journey on one FHIR R4 SaaS platform that integrates with Epic and Cerner.

One Platform, Two Experiences

Patient App

• Self-scheduling and smart reminders
• HD telehealth with live transcription
• Medication tracking, refills, lab results
• AI Chatbot & symptom checker, 24/7
• Digital forms and in-app payments

Provider Platform

• Unified patient timeline across sites
• AI Scribe — automated clinical notes
• Care plans & care-gap detection
• Drug-interaction alerts at prescribing
• Broadcast and ad-hoc secure messaging
• Population-health analytics

Built on Microsoft Azure

• Edge & App: Front Door, App Gateway + WAF, AKS, API Management
• Data: PostgreSQL Flex, Cache for Redis, Blob Storage, Cosmos DB
• FHIR & Interop: Health Data Services (FHIR R4 + HL7 v2), Epic + Cerner adapters, Entra ID
• ML & GenAI: Azure OpenAI, AI Speech (medical), AI Language, AI Foundry

Advanced AI Capabilities

• AI Scribe — Ambient notes; cuts documentation 60%+
• AI Chatbot — 24/7 triage and post-discharge guidance
• Telehealth Intelligence — Live transcription + AI follow-ups
• Drug Interaction Alerts — Real-time safety at prescribing

Interoperability & Compliance

• Native FHIR R4 and HL7 v2 via Azure Health Data Services
• Pre-built Epic and Cerner adapters
• HIPAA / HITRUST aligned, PHI encrypted at rest and in transit
• RBAC via Azure Entra ID with MFA and audit logging

Measurable Outcomes

• −30% appointment no-show rate
• −60% clinical documentation time
• +40% medication adherence
• 100% FHIR R4 conformance
• Deployment in < 4 weeks; module-based licensing

Delivered by FPT, Global IT Service Provider with deep healthcare engineering and 24/7 enterprise support. Learn more.