Microsoft Dynamics 365 Customer Engagement Health Check

This engagement is a fixed-price Dynamics 365 Customer Engagement Health Check designed for organisations that have already deployed Dynamics 365 Customer Engagement and are experiencing challenges with performance, governance, or solution consistency.

Many organisations find that their Customer Engagement environments become complex over time due to unmanaged customisations, inconsistent deployment practices, or outdated integrations. This can lead to slow performance, broken automations, data issues, and governance risks.

This Health Check provides a clear, structured review of your Dynamics 365 Customer Engagement environment and delivers a comprehensive report covering:

Environment alignment across Development, UAT, and Production Review of solution management (managed/unmanaged) Power Automate flow health and reliability analysis Snapshot of platform performance and latency User access and role configuration assessment Recommendations for Application Lifecycle Management (ALM) A prioritised remediation roadmap with effort estimates

What you get:

A tailored diagnostic aligned to Microsoft best practices Expert recommendations for stabilising and governing your Dynamics environment Option to extend into remediation and training services

This offer is ideal for organisations looking to:

Improve the reliability and maintainability of their Customer Engagement platform Prepare for future enhancements or AppSource listing Establish a governance model and ALM process