Endava Digital Merchant Experience & Onboarding

Endava’s Digital Merchant Experience & Onboarding Service is a 12-week consulting implementation that modernizes merchant onboarding and dashboards by deploying a full-stack portal on Microsoft Azure, integrating legacy transaction systems with automated workflows.

Highlights:
• Frictionless Onboarding: Automated workflows for merchant sign-up and KYC/KYB
• Real-Time Dashboards: Centralized reporting overlay for legacy payment infrastructure
• Identity Integration: Seamless SSO using Microsoft Entra ID (Azure AD)

Modernize Your Merchant Experience on Azure
Endava's Digital Merchant Experience & Onboarding Service is a professional engagement for payment providers and platforms needing to deliver a modern, intuitive interface to merchants. We deploy a full-stack portal solution directly into your Microsoft Azure environment, engineering the custom "glue" to connect it to your existing legacy transaction engines, without the risk of replacing core backend systems. Data Ingestion & Real-Time Insights To power your new Merchant Portal dashboards, our data engineers build custom "Data Source Connectors." Using Azure's robust data pipelines, we extract, transform, and load (ETL) transaction data from your existing systems. No matter if it is a legacy mainframe or on-premises SQL databases, we push the data into a high-performance Azure data store. This unlocks real-time analytics and self-service reporting for your merchants, a capability often missing in legacy platforms.

Accelerated Merchant Acquisition
First impressions matter. We implement a flexible Onboarding Suite, including our Workflow Engine and pre-built UI flows, automating the merchant sign-up process. We map your specific compliance requirements (KYC/KYB) into the digital flow to reduce manual review times, accelerating merchant acquisition from days to minutes. Secure, Role-Based Access Control The solution is secured by Microsoft Entra ID. We design the operational frameworks and identity bridges needed to securely authenticate both your merchants—using Entra External ID/B2C—and your internal personnel. Our approach implements precise role-based access control (RBAC) to secure your financial dashboards and prevent unauthorized access.

Azure Products Utilized:
• Azure Kubernetes Service (AKS) or Azure Static Web Apps: Highly available hosting for the Merchant Portal UI, Back-Office UI, and Onboarding microservices
• Azure Data Factory: Cloud-scale ETL and data integration service to build the custom Data Source Connectors pulling from your legacy systems
• Azure Cosmos DB / Azure SQL Database: Scalable, high-performance data stores holding the aggregated transaction data for the Reporting Engine
• Microsoft Entra ID: Comprehensive identity and access management, utilizing B2B/B2C capabilities for external merchant logins
• Azure API Management (APIM): Secure gateway for exposing the Reporting API to the portal frontends