https://store-images.s-microsoft.com/image/apps.31801.4dccd999-0b6d-429a-8d90-8707b8f6e0f3.e47d9b68-f87a-45cc-91b9-2a3c0ccdfbf2.b0601ae8-4e2a-4280-9da7-539729dbe767

Dynamics Contact Centre CTI

by ipSCAPE

Enable telephony for calls in Dynamics for Contact Centre

Telephony capabilities for Microsoft Dynamics for your contact centre.

- Improved customer experience - Experience is improved as a customer's record 'pops' during a call so agents can provide more personalised service
- Increase Productivity - Employees have a complete view of the customer and the ability to make calls within a single screen
- Create timely prompts - Create your own triggering events to activate prompts
- Call Recordings for compliance - call recordings are logged against records in Dynamics and are securely stored in Azure Blob
- Smart routing - Intelligent IVR options can ensure fast responses to customer queries
- Accept Secure payments - IPscape Pay facilitates PCI DSS compliant payments - tokenisation, preauthorisation and process across 14 payment gateways

IPscape offers a range of integration options including pre-built connectors for Power BI.

At a glance

https://store-images.s-microsoft.com/image/apps.48071.4dccd999-0b6d-429a-8d90-8707b8f6e0f3.e47d9b68-f87a-45cc-91b9-2a3c0ccdfbf2.ef18f176-c7a8-4dcf-8a90-108332df76c8
https://store-images.s-microsoft.com/image/apps.11810.4dccd999-0b6d-429a-8d90-8707b8f6e0f3.e47d9b68-f87a-45cc-91b9-2a3c0ccdfbf2.25ecc666-0f60-443e-937a-db11d3aba316
https://store-images.s-microsoft.com/image/apps.25749.4dccd999-0b6d-429a-8d90-8707b8f6e0f3.e47d9b68-f87a-45cc-91b9-2a3c0ccdfbf2.b9cb1ccc-cee4-48c0-ad61-289907081f72