Dynamica SMS Customer Chat for Dynamics 365

Dynamica Labs introduces Dynamica SMS Customer Chat for Dynamics 365, a user-friendly chat solution that allows businesses to seamlessly communicate with their customers via SMS— without leaving the Dynamics 365 environment. Whether it's offering technical support, notifying customers about new plans, or simply solving problems on the go, this app ensures that your messages are delivered even when customers are offline.

Core Functionality:

The primary function of Dynamica SMS Customer Chat for Dynamics 365, is to enable smooth, direct communication with customers via SMS from contact or incident form. This provides a simple, effective way for businesses to engage with their clients, ensuring that important information reaches them quickly and reliably.

Key Features:

- Real-Time SMS Communication: Reach customers instantly through SMS, ensuring your message is delivered even if the customer is not logged into any apps.

- Seamless Integration with Dynamics 365: Communicate directly from within the Dynamics 365 environment, using familiar tools to maintain efficiency and productivity.

- Twilio Integration: Utilize Twilio for SMS delivery, ensuring secure and reliable message delivery.

User Benefits:

- Quickly solve customer issues or provide technical support through SMS conversations.

- Notify customers of new offers or plans without needing them to be online.

- Centralized communication within Dynamics 365, eliminating the need for third-party messaging apps.

Business Benefits:

Dynamica SMS Customer Chat for Dynamics 365 enables fast, effective communication with customers, improving responsiveness and enhancing customer service. Businesses can easily inform customers about updates, offers, or new services directly from Dynamics 365, streamlining operations and boosting productivity.

Platform Compatibility & Requirements:

- Works within Dynamics 365; no additional setup for Customer Journeys is required.

- Twilio Integration: Use Twilio for SMS functionality.

- Cloud-Only: Designed for cloud-based environments within Dynamics 365 apps.

Ease of Use & Support:

Setting up Dynamica SMS Customer Chat for Dynamics 365 is easy, with a User Manual provided to guide non-technical users through the process. The app comes with bug support, ensuring smooth operation.