Dynamica MMS for Customer Insights and Journeys

Dynamica Labs presents Dynamica MMS, the first-ever MMS solution for Dynamics 365 Customer Insights and Journeys, powered by Twilio. While SMS is a widely adopted communication tool, businesses are increasingly looking to share rich media content with their customers. Dynamica MMS makes this possible, allowing users to integrate pictures and other media into customer journeys for the first time, driving deeper engagement and expanding outreach capabilities beyond traditional text messaging.

Core Functionality

Dynamica MMS allows businesses to seamlessly integrate MMS messaging into their Dynamics 365 platform, enabling the creation and distribution of MMS campaigns complete with images and other media. This solution allows users to build highly visual and engaging customer journeys that go beyond standard text communication.

Key Features:

- MMS Creation & Sending: Easily create and send MMS messages with embedded pictures and media directly from Dynamics 365.

- Automated Journeys: Dynamica MMS automates your messaging workflows, allowing businesses to incorporate MMS seamlessly into existing customer journeys.

- Visual Customer Engagement: By adding visual content, businesses can offer a more immersive experience, helping to communicate brand messages or product details more effectively.

Business Benefits:

- Expand Customer Journeys: Dynamica MMS enhances the standard Dynamics 365 customer journeys, providing an additional channel for richer communication with your audience.

- Boost Customer Engagement: Adding media elements to your messages can significantly improve engagement, as images and visuals offer more compelling ways to capture attention and deliver business value.

- Drive Productivity: By automating MMS journeys, businesses can save time and streamline communication processes, ultimately improving operational efficiency.

Seamless Integration

Dynamica MMS integrates effortlessly with the Microsoft Power Platform, allowing businesses to manage multimedia messaging as part of their existing Dynamics 365 environment. This integration ensures that customer data is stored securely within the Power Platform, adhering to Microsoft's robust security standards.

Target Audience

This app is ideal for marketing teams, customer service representatives, and businesses in any sector that use Microsoft Customer Insights and Journeys to engage their audiences. Whether you are in retail, hospitality, or professional services, Dynamica MMS allows you to provide more dynamic customer experiences.

Platform Compatibility & Requirements:

- Cloud Only: Dynamica MMS is available exclusively in cloud environments.

- Power Platform Integration: Requires Microsoft Customer Insights and Journeys installed in Dynamics 365.

- Twilio Integration: Pricing depends on Twilio's pricing policies for MMS.

Security & Data Management

Dynamica MMS adheres to Microsoft Power Platform’s security protocols, ensuring all data is securely stored and managed within Dynamics 365. This app helps businesses remain compliant with industry standards such as GDPR, ensuring that your customer data is safe.

Easy Setup & Customization

Dynamica MMS can be installed as a standard Dynamics 365 app. A comprehensive user guide is provided for a smooth onboarding experience. The app is also customizable, allowing businesses to tailor messaging workflows and visual templates according to their specific needs.

Support & Pricing

Dynamica Labs provides ongoing support for technical issues and bugs. Pricing for this solution will depend on Twilio's pricing model for MMS services, and users can refer to the user manual for detailed information on setup and troubleshooting.