Simple CRM, developed by De Facto Infotech, is a comprehensive business solution that combines both Sales and Service capabilities into a single, unified application. Designed to streamline the complete customer journey from initial contact to sales closure and ongoing support Simple CRM empowers teams to enhance productivity, improve collaboration, and deliver outstanding customer experience.

Simple CRM Sales Module is a robust sales management solution built to optimize the entire sales journey, from lead generation to quoting. It automates key sales activities, improves accuracy, and supports seamless team collaboration, enabling businesses to close deals faster and increase revenue.

Lead and Opportunity Management: Capture, track, and nurture leads; convert them into opportunities efficiently.

Customizable Quotes: Generate accurate, tailored quotes to meet specific customer needs.

Collaboration Tools: Enhance coordination among sales teams for streamlined execution.

Automation and Workflow Management: Reduce errors and save time by automating routine tasks and processes.

Business Impact After Using Simple CRM Sales Module:

Increased Sales Efficiency: Automates repetitive tasks, allowing sales reps to focus on high-value activities.

Faster Deal Closures: Streamlined workflows help close deals more quickly.

Improved Cross-Department Collaboration: Boosts communication and coordination across teams.

Higher Quote Accuracy: Personalized and consistent quoting increases customer trust.

Data-Driven Decision Making: Leverage analytics to refine strategies and enhance performance.

Simple CRM Service Module is designed to streamline customer service operations, ensuring efficient case handling from creation to resolution. It empowers support teams with the tools needed to manage, track, and resolve service issues, leading to higher customer satisfaction and operational excellence.

Case Management: Track and manage service cases effectively, from initiation to resolution.

Case Routing and Assignment: Automatically assign cases to the right agents for timely handling.

Knowledge Base Management: Organize and access resources like FAQs and troubleshooting guides for quicker issue resolution.

Case History and Tracking: Maintain a complete case history to ensure transparency and continuity.

Automation and Workflow Management: Minimize manual effort with automated task execution and escalation handling.

Business Impact After Using Simple CRM Service Module:

Improved Case Management Efficiency: Centralized tracking leads to faster response and resolution times.

Enhanced Customer Satisfaction: Efficient and accurate issue resolution boosts customer loyalty.

Better Knowledge Sharing: Empowers agents with quick access to helpful resources.

Increased Operational Efficiency: Reduces manual workload, improving team productivity.

Faster Case Resolution: Streamlined processes ensure timely resolution and reduce delays.

Simple CRM by De Facto Infotech integrates the full spectrum of Sales and Service functionalities into one powerful platform. By unifying processes and automating key workflows, Simple CRM enhances business performance, accelerates growth, and helps deliver exceptional customer engagement throughout the lifecycle.