https://store-images.s-microsoft.com/image/apps.24937.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.32c9f8a9-7b55-4733-82c2-aa492883e26d

Utility 360

by Cognizant

Utility 360 focuses on Utility sector client experience programs to raise satisfaction & reduce cost

Utility 360 (U360) is a service based module that provides a single view of customer, omni channel contact centre and analytics driven Insight.

U360 Key Deliverables include:

    • Integrates all customer interactions from any channel (voice, SMS, web chat), anytime, anywhere.
    • Creates proactive experiences by determining the next best interaction with your customer based on insights
    • Offers unified agent experiences using MS Unified Service Desk capability and enables operation in multiple sessions


U360 Benefits include:

    • Guided scripts for agents and helps them to capture call notes.
    • Single view of Customer providing the following
      • account summary, including billing details
      • timeline for all inbound and outbound activities
      • payment details
      • billing preferences
      • account statements
      • meter reads
      • consumption history
      • tariff information
      • contract history
      • key graphical indicators
      • historical cases
      • complaints
      • compensations
      • business processes


U360 serves to self-service, increases customer satisfaction, reduces complaints and increases customer loyalty.

At a glance

https://store-images.s-microsoft.com/image/apps.42854.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.33ba06fa-1a84-401f-8fea-cdf76203638e
https://store-images.s-microsoft.com/image/apps.54800.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.c9fb07a0-4635-4433-ac2b-0a629c6edb14
https://store-images.s-microsoft.com/image/apps.629.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.0eb85ab7-bc05-4456-bbfe-86988d808ae0
https://store-images.s-microsoft.com/image/apps.8225.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.5788a678-e848-486d-aa24-154518bd48a9
https://store-images.s-microsoft.com/image/apps.14945.85a630bc-e1dc-478c-9aeb-369626321de9.af3e4277-45b8-448f-8d81-075226750c5d.ebc786eb-9088-4cee-af6c-d8d330bf68d3