https://store-images.s-microsoft.com/image/apps.28969.856089c2-7a41-4562-b55c-286001d8731a.0efb5127-b769-4b55-8ff4-e979a5e24c11.68783b4f-a05d-4c77-a18f-27dccd070f71

Help Desk

by RUX Software, LLC

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Help Desk Ticket Tracking Directly in Business Central


This version supports the NA, AU, NZ, FI, SE and GB Localization only. For Additional Localizations see Additional App Listings.

Includes Free 30-Day Trial.


  • Create Internal Help Desk Tickets – including ability to link ticket to specific page inside BC.
  • Create External Help Desk Tickets from Clients
  • Attach Documents to Tickets and add unlimited notes via HTML Editor (including links, tables, images).
  • Drop and Drop Emails to create new tickets
  • Apply Time to a Ticket for Time Tracking
  • User can Confirm Complete of Tickets with survey of performance
  • Ability to Generate Invoices to external clients from Ticks/Time Tracking

At a glance

https://store-images.s-microsoft.com/image/apps.2317.856089c2-7a41-4562-b55c-286001d8731a.2282483a-e737-4080-8c61-11a7df91c0d8.ed3b4b0d-67d0-4a5b-980a-dc9a7bb51a17
/staticstorage/20251216.3/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.34070.856089c2-7a41-4562-b55c-286001d8731a.0efb5127-b769-4b55-8ff4-e979a5e24c11.e69be01c-bc94-426c-9574-f0b737fca1c5
/staticstorage/20251216.3/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.28562.856089c2-7a41-4562-b55c-286001d8731a.964b8311-50f0-487d-ba45-74479ce80627.db943337-8414-4faa-bb7b-1e9c72e934e1
https://store-images.s-microsoft.com/image/apps.26180.856089c2-7a41-4562-b55c-286001d8731a.ff3db18e-11a4-496f-b0ce-222a733682b1.d765b037-f0f1-487a-ab7f-3e4845d60f0f
https://store-images.s-microsoft.com/image/apps.47318.856089c2-7a41-4562-b55c-286001d8731a.964b8311-50f0-487d-ba45-74479ce80627.24899cfb-9868-435b-b293-2023748aada5
https://store-images.s-microsoft.com/image/apps.45576.856089c2-7a41-4562-b55c-286001d8731a.964b8311-50f0-487d-ba45-74479ce80627.11ba6792-3621-4c4d-b4c8-dcadb83ea956
https://store-images.s-microsoft.com/image/apps.46229.856089c2-7a41-4562-b55c-286001d8731a.964b8311-50f0-487d-ba45-74479ce80627.20d3fed9-8044-4f52-be1c-db805a69da60