Remote Support Plan (L2 / L3 - Support) for Microsoft Dynamics 365 Business Central - 5 Incident Pack

The Remote Support Plan for Microsoft Dynamics 365 Business Central is structured on an incident-based model, offering L2 & L3 support (web/email) for seamless issue resolution. Customers can subscribe to an annual pack of 5 incidents, gaining expert assistance for software reinstallation, configuration, troubleshooting, and bug fixes to ensure optimal system performance. With a focus on minimizing downtime and enhancing business continuity, our experienced professionals provide timely resolution for operational and technical challenges in Microsoft Dynamics 365 Business Central. The plan strictly covers issue resolution and does not include infrastructure-related concerns such as hardware, network, internet connectivity, data integrity validation, or recovery from cybersecurity threats (e.g., malware, ransomware, or antivirus-induced data loss). Platform Availability: • Microsoft Dynamics 365 Business Central On-Premise • Microsoft Dynamics 365 Business Central Cloud Non-Transferable Incidents: • Unused incidents do not carry forward beyond the contract period.