Teams Voice Readiness & Modernization Suite

Black Box's Teams Voice Readiness & Modernization Suite provides an efficient, compliant, and enterprise‑grade path to evaluate, design, and implement Microsoft Teams Phone — including Operator Connect, Direct Routing, and Calling Plans — starting with a free 60‑minute Teams Voice Strategy Session.

During the Introductory Teams Voice Strategy Session (Virtual), our experts will:

• Brief you on Teams Phone, Operator Connect, Direct Routing & hybrid voice patterns

• Assess your telephony readiness (PSTN, SBC, network, endpoints)

• Capture initial calling workflows & location-based requirements

• Recommend a quick-win migration roadmap tailored to your environment

*Why Black Box? *

Black Box helps organizations modernize their voice infrastructure with confidence — combining strategy, governance, and hands‑on implementation to deliver secure, reliable, and measurable outcomes across Microsoft Teams and Modern Work solutions.

What We Specialize In:

• Microsoft Teams Phone (Operator Connect, Direct Routing, Calling Plans)

• Public Switched Telephone Network (PSTN) modernization & migration from legacy Private Branch Exchange (PBX)

• Session Border Controller (SBC) strategy, interoperability & survivability

Accelerate Your Journey After the Strategy Session

Following your free 60‑minute Teams Voice Strategy Session, organizations can choose from a set of accelerated, outcome‑focused engagements designed to move quickly from planning to action:

• Tailored Demonstrations : Showcase real‑world scenarios including Teams Phone, Auto Attendants, Call Queues, Operator Connect, Direct Routing, and hybrid voice patterns.

• Proof of Concept (POC) : Deploy a limited pilot—including number assignment, routing policies, and call flow validation—to confirm fit before full deployment.

• Environment & Readiness Assessments : Evaluate your PBX landscape, PSTN, network performance, SBC configuration, licensing posture, and device ecosystem to establish a clear modernization plan.

• Migration Planning & Coexistence Design : Build a step‑by‑step migration approach, from phased user onboarding to coexistence with legacy systems.

Each of these add-on engagements is designed to provide rapid clarity, reduce deployment risk, and accelerate Teams Voice adoption in a structured, business-aligned way.