Teams Voice Readiness & Modernization Suite

Black Box's Teams Voice Readiness & Modernization Suite provides an Efficient, Compliant, and Enterprise Grade path to Evaluate, Design, and Implement Microsoft Teams Phone — including Operator Connect, Direct Routing, and Calling Plans, starting with a free 60 minute Teams Voice Strategy Session.

During the Introductory Teams Voice Strategy Session (Virtual), our Experts will:

• Brief you on Teams Phone, Operator Connect, Direct Routing & Hybrid Voice Patterns

• Assess your Telephony Readiness (PSTN, SBC, network, endpoints)

• Capture Initial Calling Workflows & Location-based requirements

• Recommend a quick-win Migration roadmap tailored to your Environment

Why Black Box?

Black Box helps Organizations Modernize their Voice Infrastructure with confidence — combining Strategy, Governance, and Hands‑On Implementation to Deliver Secure, Reliable, and Measurable outcomes across Microsoft Teams and Modern Work solutions.

What We Specialize In

• Microsoft Teams Phone (Operator Connect, Direct Routing, Calling Plans)

• Public Switched Telephone Network (PSTN) Modernization & Migration from legacy Private Branch Exchange (PBX)

• Session Border Controller (SBC) strategy, Interoperability & Survivability

Accelerate Your Journey After the Strategy Session

Following your free 60‑minute Teams Voice Strategy Session, Organizations can choose from a set of Accelerated, Outcome focused Engagements designed to move quickly from planning to action:

• Tailored Demonstrations : Showcase real‑world scenarios including Teams Phone, Auto Attendants, Call Queues, Operator Connect, Direct Routing, and Hybrid Voice Patterns.

• Proof of Concept (POC) : Deploy a limited pilot—including Number Assignment, Routing Policies, and Call Flow Validation—to confirm Fit before Full Deployment.

• Environment & Readiness Assessments : Evaluate your PBX landscape, PSTN, Network Performance, SBC Configuration, Licensing Posture, and Device Ecosystem to establish a clear Modernization plan.

• Migration Planning & Coexistence Design : Build a Step‑by‑step Migration Approach, from phased User Onboarding to Coexistence with Legacy systems.

Each of these add-on engagements is designed to provide Rapid Clarity, Reduce Deployment Risk, and Accelerate Teams Voice Adoption in a Structured, Business-Aligned way.