Avanade Intelligent Contact Center

Nearly 90% of consumers will walk away after just one poor service experience. To win and retain today’s customers, you need to modernize fast—delivering personalized, instant, and seamless service across every channel. The right solution elevates your customer experience, drives efficiency, and repositions your contact center as a strategic growth engine for your business.

Avanade Intelligent Contact Center is built on Microsoft Dynamics 365 Contact Center. Our modular, AI-driven pre-packaged solution empowers mid-market organizations to move from fragmented systems and rising customer expectations to AI-first, connected experiences that drive growth and loyalty.

Our Approach

• Rapid MVP Implementation of your Intelligent Contact Center solution in 10-weeks enables voice, chat and email, allowing you to route conversations based on agent’s skill and automatically create cases routed to a defined queue. 

• Validate and prepare your organization for go-live through Avanade-led train-the-trainer training, enabling your organization to train end users and ready them for User Acceptance Testing.

• Go-live planning and cutover operationalizes your Intelligent Contact Center, with end-users using its AI-enabled capabilities to address customer inquiries and resolve issues. Avanade’s hypercare support ensures the platform is stable and ready to iterate.

Ready to learn more? 

Whether your priority is faster resolution, better customer experiences, or more efficient contact center operations, we’ll help you get there. Reach out today to let our experts help you unlock the value of your contact center.

*Pricing will vary based upon the scope of the engagement