Microsoft Dynamics 365 for Contact Center Speech Analytics
Awara IT Kazakhstan LLP
WHY CHOOSE US?
• Turn every customer call into structured insight with AI transcription, quality scoring, and compliance checks inside Microsoft Dynamics 365. • Evaluate 100 percent of calls instead of a small manual sample, giving supervisors full visibility into agent performance. • Build your own QA framework with weighted scorecards, blocking rules, and agent guidance. • Stay inside the Microsoft ecosystem with native Dynamics 365, Azure AI Speech, Power BI, and Channel Integration Framework connectivity.
KEY FEATURES
• AI Call Transcription: automatically transcribe recorded phone calls using Azure AI Speech. • Custom Scorecards: create versioned checklists with scored, pass or fail, and blocking criteria. • Results Dashboard: review evaluated calls, filter by checklist or date, and flag non compliant conversations. • Conversation Detail View: see AI summary, score breakdown, and supervisor override options on each call record. • Power BI Reporting: track agent performance, quality trends, and compliance outcomes.
BENEFITS
• Higher QA coverage and more consistent call evaluations. • Faster onboarding for new agents through objective feedback. • Better compliance control with automatic detection of critical issues. • Less manual review work for supervisors and QA teams.
GET STARTED TODAY!
- Request a personalized demo with your own call recordings.
- Configure your first scorecard and test the transcription workflow.
- Roll out automated call evaluation across your Dynamics 365 environment.