UpCITY 365 Service

Deliver Seamless Experiences, Eliminate Bottlenecks, and Build Trust

Struggling with delays, fragmented systems, or inconsistent citizen experiences? We know how challenging it can be to manage diverse requests across departments while ensuring every resident feels heard. That’s where UpCITY 365 comes in.

Backed by over a decade of hands-on 311 experience, our team helps municipalities modernize how they receive, route, and respond to service requests—creating a smoother experience for both staff and citizens.

Clear Processes, Faster Response With intelligent workflows powered by Dynamics 365 Customer Service and the new Contact Center, teams respond faster, route smarter, and stay coordinated across departments.

Engage Citizens on Their Terms Whether through phone, chat, or web, citizens can access services through an intuitive portal experience built using Microsoft Power Pages—designed for accessibility and ease of use.

Secure, Compliant, and Future-Ready Data is safeguarded with Microsoft’s trusted cloud platform. As needs evolve, cities can embrace innovation with Copilot Studio, enabling guided interactions and automation without complexity.

Tailored to How You Work No two cities are alike. UpCITY 365 adapts to your services, processes, and internal teams—ensuring the system works the way your city does.

Rethink the Way Your City Serves UpCITY 365 reflects years of expertise solving real municipal challenges—with a modern approach built on Microsoft’s trusted technologies. It’s time to create a citizen experience that’s efficient, inclusive, and ready for what’s next.