Custom Engagement - Adoption and Change Management

Engagement Overview This 1-day engagement is designed to accelerate user adoption of Microsoft 365 technologies through tailored training content development.

Delivered in two parts:

1. Discovery Interviews – Assess user experience, identify adoption barriers, and gather insights to inform content creation
2. Content Creation & Delivery – Develop and deliver customized Quick Reference Guides (QRGs) and training materials that educate users on selected Microsoft 365 technologies and their practical use cases Travel is billed separately. The engagement is remote-first with optional onsite delivery.

Value Proposition

• Supports customers in achieving successful rollout and adoption of Microsoft 365 by aligning training with real-world user needs and business goals

• Enables organizations to overcome change management challenges through targeted communication, awareness, and education strategies

• Tailored for business and IT decision-makers, department leads, and change champions in industries such as professional services, financial services, healthcare, and energy—especially where compliance, user enablement, and digital transformation are critical

• Eligible Microsoft 365 technologies supported include: Microsoft Teams Teams Rooms Teams Phone Teams Premium Microsoft Places Microsoft 365 Copilot Microsoft Viva (including Viva Amplify, Viva Learning, Viva Engage)

Outcome

• Your team will be equipped with customized training content curated by Unified Communications, including branded QRGs and user guides.
• The engagement drives measurable improvements in user confidence, feature utilization, and overall adoption of Microsoft 365 technologies.