Dynamics 365 Digital Contact Centre Briefing

The 'Microsoft Dynamics 365 - Modernise Contact Centre' briefing offers organisations a high level overview and a deeper dive into ‘The Art of the Possible’. Exploring the features and capabilities of Microsoft’s 'Contact Centre as a Service' (CCaaS) platform, the briefing demonstrates how effortless self-service can be delivered; how the platform accelerates agent-assisted services, and how it drives efficiencies to reduce costs.

Half Day Briefing Session Includes a high Level overview of Microsoft Dynamics 365 Contact Center and:

Deeper Dive - The Art of the Possible • Deliver effortless self-service • Modalities of Communication • Connectivity • Personalise self-service • Frictionless Conversations • Trusted Knowledge Sources

Accelerate agent assisted service • AI-powered unified routing • AI task automation • Holistic 360 degree agent view • Empower supervisors

Drive efficiency and reduce costs • Visualise • Optimise • Monitor

Next steps – IDEA framework • Inspire (Envisioning Workshop) • Design (Business Value and Solution Assessment) • Empower (Solution Demo) • Achieve (Action Plan)