RESOLVE for Case Management: 4-Wk Implementation

Resolve is an out-of-the-box, turnkey case management solution built on Dynamics 365 Customer Service that enables departments to get up and running instantly and benefit from the extensive core features Dynamics 365 Customer Service offers.

This solution offers public sector organisation a quick and effective way to improve their case management using core Dynamics 365 Customer Service capability, including service level agreement management and customer record management tools.

Deliverables

Resolve Case Management Investment

For a one-off fee of £30k (exc. VAT) + license cost, and a 4-week build, you will get:

• Built for up to 50 Users
• Customer record management
• Case management (internal and external access)
• Knowledge base configuration
• Service level agreement management
• Core data migration of up to 500 records