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https://store-images.s-microsoft.com/image/apps.59435.eb311a72-5ba2-4e7d-abe2-a0b775fb895d.91270788-77e8-41ed-b1da-0592f76323b7.32e98e79-ec5f-4958-b060-bc07ac273f98
Microsoft Dynamics 365 Customer Service Onsite: 6-Hr Briefing
Tisski Limited
Overview session covering Microsoft Dynamics 365 Customer Service capabilities, held onsite within the UK.
Overview session covering Microsoft Dynamics 365 Customer Service capabilities, held onsite within the UK.
This six-hour onsite session provides a 360 degree overview of Microsoft Dynamics 365 Customer Service by an expert consultant. Covers the following:
Agenda
- User interface
- Account management
- Case management process
- Queue management
- Service Level Agreement management
- Reporting, analysis, and dashboards
- Security and role management
- Question and answer session
At a glance
https://store-images.s-microsoft.com/image/apps.62597.eb311a72-5ba2-4e7d-abe2-a0b775fb895d.91270788-77e8-41ed-b1da-0592f76323b7.0349a271-f5b3-4e5f-bd32-b21ff4aeb5b8
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