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Dynamics 365 Customer Service Remote: 4-Hr Briefing
Tisski Limited
Overview session covering Microsoft Dynamics 365 Customer Service capabilities, held remotely over Microsoft Skype.
Overview session covering Microsoft Dynamics 365 Customer Service capabilities, held remotely over Microsoft Skype.
This four-hour remote session, leverages Microsoft Skype's audio, video and sharing functionality to provide an overview of Microsoft Dynamics 365 Customer Service by an expert consultant. Covers the following:
Agenda
- User interface
- Account management
- Case management process
- Queue management
- Service Level Agreement management
- Reporting, analysis, and dashboards
- Security and role management
- Question and answer session
At a glance
https://store-images.s-microsoft.com/image/apps.62597.ee651413-bed3-4ac7-aeec-1de6e5f2115e.e0b9ecb7-1180-4d92-8198-ceefbe30ff40.b084b8ed-edc2-45f5-8956-41c41fe059a7
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