Contact Center Real Time Alerts And Monitoring Solution

Key unique features of the solution include 1.Near real-time alerts to agents with round the clock monitoring capability thereby reducing manual efforts of Real-Time Analysts & Enhanced Agent Productivity 2.Scalable and easily configurable solution for multiple accounts 3.Cloud based Power Automate solution which implies no dependency on physical or virtual machines and lesser cost and time to deploy 4. A rich user interface in the form of a Power Apps application for multiple personas, right from Admins to Executives. 5.Dynamic configurations available through Management Console App through which we can enable, disable or update information which will immediately take into effect in the next run. 6.Developer App console to help speed to deploy with an ease of configuration for developer with minimal efforts.