MNP D365 311 Technology Assessment

This collaborative six-week engagement is focused on uncovering gaps in your current 311 delivery model’s ability to provide effective citizen service – and how it can be elevated. We will explore your current intake channels, your service offerings, and your fulfillment systems through a series of interviews and review sessions to better understand your current landscape and identify areas of improvement.

Measuring against your key performance indicators for 311 citizen service, we will explore technology options to extend, enhance, or transform your systems to service your constituents.

Key Outcomes

At the end of this engagement, you will have the following:

• A review of your current 311 technology strategy
• New technology options for greater impact and faster service
• New call center options to drive internal efficiencies
• Integration options to extend the shelf life of downstream legacy fulfillment systems

Download the offer sheet below for full details.

Pricing is variable based on the scope and complexity of the requirements and integration points to be included in the assessment.

MNP Digital

At MNP Digital, our experienced advisors, problem solvers, and builders work collaboratively to understand your organization’s challenges and goals and then provide solutions seamlessly as an extension of your team.

With locations across Canada, our experienced professionals bring the industry and technical know-how needed to accelerate cloud transformation through the adoption of Power Platform, Dynamics 365, and a full array of Azure services and solutions.

For more information, visit mnpdigital.ca.