Dynamics 365 Field Service and Customer Service: 6-Wk Implementation

Steer your business model from reactive to proactive and predictive real quick with a mission-critical field service CRM, tailored by Techvista Systems. Our solution is powered by Dynamics 365 and Power Platform’s data intelligence features which enable your enterprise to run its field service operations smoothly while delivering a boosted customer experience.

The built-in AI and analytics proficiencies help your teams and keep a real-time track of field service operations while delivering personalized customer experiences. Capabilities Our innovative solution promises user-centric field service management because of the sophisticated structure built within the application. The structure combines the capabilities of three different stacks of the Dynamics 365 package namely; Customer Engagement, Field Service, Azure, and the Power Platform. The capabilities of each of these stacks are as follows.

Conventional Field Service implementation
• Work order management
• Resource and asset tracking
• Fleet tracking
• Resource scheduling and utilization
• Inventory management

Connected Field Service
• Predictive analytics
• Workflow automation
• Data storage
• Data analytics
• Dynamic dashboards
• Remote assist

IOT device management through Azure Cloud
• Azure event hub
• Kafka event bus

What's in it for you: Our solution is purposefully built to cater to the needs of enterprises operating in retail, finance, hospitality and event management, occupancy management, real estate as well as maintenance management verticals and offers following benefits:

• Automated workflows with enhanced collaboration and mobility increasing resource productivity
• Timely conducted maintenance
• Predictive analytics generating accurate insights paired with reporting for all levels of management
• Augmented customer satisfaction through personalized customer experience
• Optimized field service scheduling and warehouse inventory management
• Fast-tracked customer order and delivery readiness with boosted ROI
• Increased user engagement and adoption
• A 360-degree view of users, customers, and service locations